Situation Manager with French

at  Atos

WHO WE ARE.

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters
Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
With a 10 year history in Romania and over 2200 employees, Atos has a presence in 3 of the largest cities in Romania: Bucharest, Brasov and Timisoara. Our Global Delivery Center in Romania offers cutting-edge, best in class, end-to-end IT services for more than 300 clients located around the world.
Learn more on Advancing what matters
We are looking for a Situation Manager to join our team.
The Situation Manager is accountable to actively participate and support the delivery of end-to-end services in line with customer and internal SLAs/KPIs and is working closely with the Global Major Incident Manager.

PROFESSIONAL SKILLS

• Minimum 1 year ITIL Operational experience in the Incident Management process;
• Bachelors degree in Computer Science, IT or Telecommunication or equivalent in working experience;
• Ability to work independently and take decisions where necessary;
• Having a strong character, can do attitude and possess a quality driven and customer focused mindset;
• Successful delivery against commitments and deadlines;
• Ability to work in tight deadlines and the ability to maintain focus whilst under pressure;
• Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time;
• Is truly interested in process management and passionate in continual improvement;
• Motivated self-starter, with a keen interest in developing and implementing the best practice, creative solutions to the services and the business;
• Competent with Microsoft Office, Microsoft Excel, Microsoft Word;
• Networking and server business knowledge would be a plus.

LEARN MORE ABOUT US:

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here.

LEARN MORE ABOUT US

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

ROLE ESSENTIALS

• Language Skills: Proficiency in both French and English is a must;
• Work Arrangement: Hybrid setup with 1 day per week at our Timisoara Office.

WHAT WILL YOU BE DOING

• Being in charge of High Priority incident resolution within compound environments with complete confidence, engaging internal and external support teams globally;
• Demonstrate the ability to lead the virtual team of technical resource from all technical areas driving troubleshooting and recovery with confidence and authority reducing time to repair on major and crisis outages;
• Ensure engagement and focus of relevant resolvers for impact and decision making purposes;
• Responsible for verifying the severity of all levels of incidents in order to execute the correct level Incident Management process;
• Accountable as single source delivering clear and accurate communication during all incident across the business and technology including senior and exec management levels;
• Produce comprehensive incident reports to a variety of audiences including senior and executive management level;
• Participate and lead Incident reviews for managed incidents or problems;
• Run daily Health-check calls and make informed decisions regarding escalation of potential issues;
• Ability to adjust in a fast pace every changing environment;
• Leading technical and management conference bridges in a business professional manner;
• Participating in other ITIL processes providing input from Incident Management perspective;
• Major Incident Management processes will drive timely and consistent Priority 1 Incident notifications throughout the outage duration, including business impacts; accurate documentation of outage description, timeline, and corrective actions; and effective long term irrevocable and preventive actions to ensure incidents are not repeated going forward;
• Ability to identify patterns and trends within incidents and other diagnostic and performance data;
• Work closely with organizational management and peers to identify and execute upon process improvement opportunities in areas like Incident, Problem and Change Management.