Job Description:
JOB TITLE: Skate Instructor
DEPARTMENT: Community Services
JOB STATUS & DURATION: Part-time, seasonal and temporary

• Plan, organize and deliver high quality safe and stimulating skating lessons for all levels of participants
• Keep current with industry trends and new class formats
• Maintain a safe and tidy program space ensuring equipment is set-up and stored appropriately
• Supervise participants and maintain complete vigilance to minimize risk, and be ready to respond at all times
• Maintain complete vigilance while on duty and be ready to respond to any emergency situation
• Ensure all participants are equipped with proper personal protective equipment (e.g. helmet) when required
• Supervise program participants and ensure their safety both on and off ice
• Provide a high level of front line customer service including greeting and engaging participants
• Communicate with participants in regards to lesson opportunities and accident prevention
• Address and resolve complaints and on-ice issues
• Complete administrative duties in a timely manner (eg. Attendance and incident/accident reports)
• Maintain understanding of department programs and services
• Report all concerns, accidents and incidents to immediate supervisor for follow up and take appropriate action
• Supervise and mentor volunteers and assistants
• Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
• Attend meetings/ trainings as required
• Perform other duties as assigne