Skate Rink Assistant Manager at Viejas Casino & Resort

Alpine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Scheduling, Task Assignment, Staff Training, Performance Monitoring, Corrective Action, Cash Management, Revenue Recording, Safety Supervision, Facility Maintenance, Skate Operations, Inventory Management, Guest Relations, Policy Adherence, Communication, Conflict Management, Leadership

Industry

Description

GENERAL SUMMARY The Skate Rink Assistant Manager is responsible for assisting VOC Operations Management with the day-to-day operations of the skating rink to ensure that team members meet the expectation of the organization and the guests’ needs. CORE SCOPE OF POSITION * Manages daily schedule, assigns job tasks, and set clear objectives and expectations for Skate Rink staff and trains staff to perform quality work. * Ensures staff is trained in all departmental procedures, rules, regulations, and standards. * Monitors and reviews job performance and provides timely feedback designed to continuously improve individual and team performance including writing and delivering formal corrective action. * Manages team members equitably based upon performance and does not show favoritism. * Quickly and effectively deals with inappropriate behavior or individual affecting the team. * Conducts pass down of relevant or critical information to relief team member before going on break or at the end of shift. Steps in and assists with front-line duties when necessary. * Offers suggestions and solutions to issues, recommends changes to departmental policies and procedures to improve efficiency and performance. * Ensures the new team members are effectively integrated into the work group. * Manages cash to include opening and closing of cash registers. Counts and verifies accuracy of cash. * Maintains accurate control sheets and records any variances. * Makes daily deposits and recording of revenue. * Supervises and monitors (on skate rink) the public skating sessions and ensure safe environment is maintained. * Monitors the skate rink conditions and oversees the general maintenance. * Participates in skate operations efforts such as renting and dispensing rental skates, cleaning skates with cloth or buffing tools and placing them on the shelf according to size. * Keeps surrounding work area clear and free from trash, debris, glasses, plates, etc. This includes floors (vacuuming/sweeping), walls, fixtures, tabletops, counter tops, seats, and service areas. * Manages skate rink inventory and supplies, including skates, merchandises, store materials, etc. * May be required to work special events outside regular operational hours. Support and assist Viejas Outlet Center Management and Administrators with various tasks. Including, providing communication updates to the stores and other departments. Making Viejas Outlet Center gift cards and managing inventory for the Viejas Outlet Center Administration office(s) and Skate Rink. * Ensures adherence to the rules and regulations by issuing warnings to guests of safety infractions such as types of footwear, horse playing, climbing on rocks, wading in the pools, skate violations, or asking guests to leave the area. * Watches and reports irregularities, such as fire hazards, lost children, and alcoholic beverage violations. * Assists the Viejas Outlet Center Marketing by completing on-property signage changes. * Ensures all signage and displays at the Viejas Outlet Center are all up to date, clean and well maintained. * Ability to communicate and coordinate with other Departments with-in the Viejas Outlet Center. Such as, the Bowling Center, Skate Rink, Maintenance. * Support and assist Viejas Outlet Center Management and Administrators with various tasks. Including, providing communication updates to the stores and other departments. Making Viejas Outlet Center gift cards and managing inventory for the Viejas Outlet Center Administration office(s) and Skate Rink. * Work at Shopper Services Office and assists guests. * Ensures that a clean, safe, hazard-free work environment is maintained. * Adheres to all company and department policies, procedures, and standard operating guidelines * Performs other duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal and external guests. SUPERVISION * Does provide supervision to other team members. LEADERSHIP * Is a role model of the Viejas’s service culture. * Leads by example and creates strong morale and engagement in his/her team. * Communicates company and departmental goals and fosters open communication across the department. * Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement. * Manages conflict effectively; listens and assesses situations; takes action to resolve.

Responsibilities

The Skate Rink Assistant Manager assists management with daily operations, ensuring staff meets organizational expectations and guest needs by managing schedules, training personnel, and overseeing performance. This role also involves supervising public skating sessions, maintaining a safe environment, and handling cash management duties.