OVERVIEW

We are seeking a dedicated and experienced Operations Supervisor to join our dynamic team. The ideal candidate will play a crucial role in overseeing daily operations, ensuring exceptional guest services, and overseeing a staff within a fast-paced environment. This position requires strong leadership skills, a background in hospitality or customer service , and the ability to handle multiple tasks efficiently while maintaining high standards of customer service.

EXPERIENCE

• Proven experience in hospitality or customer service is preferred.
• Strong background in customer service with a focus on guest satisfaction.
• Demonstrated ability to manage cash handling processes effectively.
• Previous experience in guest/customer services is highly desirable.
• Excellent leadership skills with the ability to motivate and develop a diverse team.
• Strong organizational skills with the capability to manage multiple priorities effectively.
  Join us as we strive to create memorable experiences for our guests while fostering a positive work environment for our team members!
  Job Types: Part-time, Seasonal
  Pay: $18.00 - $20.00 per hour
  Expected hours: 10 – 25 per week

Benefits:

• Employee discount

Work Location: In perso

• Supervise daily operations to ensure smooth functioning of the establishment.
• Oversee and train staff to deliver outstanding guest services and maintain high levels of customer satisfaction.
• Oversee cash handling procedures, ensuring accuracy and compliance with company policies.
• Coordinate events management, including planning, execution, and post-event evaluations.
• Report to management on operational performance, guest feedback, and staff productivity.
• Implement shift management strategies to optimize workflow and enhance team performance.
• Address guest inquiries and resolve complaints promptly to ensure a positive experience.
• Collaborate with other departments to streamline operations and improve overall efficiency.