REQUIRED SKILLS AND KNOWLEDGE:

• An ability to speak Italian and skiing experience is essential.
• Experience of working in the Ski Industry, either in the UK or in destination, is highly desirable.
• Must be able to demonstrate knowledge and understanding of multiple destinations and subject areas.
• Possess excellent organisational and admin skills.
• Demonstrate a proactive approach to their daily work whilst being able to prioritise tasks.
• Ability to build and develop relationships with colleagues, suppliers and customers.
• Show an outgoing and confident personality.
• Possess good communication skills.
• Demonstrate a ‘can-do’ attitude.
• Must have a high level of written and spoken English - Grade C or above at GCSE (or equivalent).

• Liaise regularly with the group leader from the booking stage until return
• Calculate timings and make reservations for ski school, ski passes, equipment hire and après ski events
• Liaise with accommodation centres regarding rooming requirements, meal arrangements and general enquiries.
• Work with the accommodation centres and airlines to update on passenger changes, name changes, dietary requirements etc.
• Work closely with the group leaders to answer any queries they have in relation to their tours
• Potentially assist groups on tour by acting as a ‘Tour Rep’
• Visit destinations as part of ongoing training, and to audit and review our suppliers
• Answer the telephone and help with booking enquiries
• Any other tasks that the business requires
• Attend and present at school parents’ evenings as required both remotely and in person.
• To carry out duties on the out of hours phone whilst groups are on tour (additional pay applicable)