Key ResponsibilitiesEducation & Training

• Deliver comprehensive product, ingredient, and treatment training, both online and in person.
• Facilitate theoretical and practical training sessions.
• Develop and maintain training materials, presentations, manuals, and educational resources.
• Manage and maintain the company's training platform.
• Ensure all training content reflects current treatment protocols and industry best practices.

Clinical Support

• Provide expert guidance on skincare concerns, treatment planning, and product recommendations.
• Support clients with treatment protocols, troubleshooting, and advanced product application techniques.
• Assist with new product and treatment launches.
• Keep up to date with industry trends, ingredient innovations, clinical research, and competitor activity.
• Develop and refine treatment protocols.
• Perform treatments for selected case studies and marketing initiatives where required.

Relationship Management

• Build and maintain strong relationships with clients through ongoing education and support.
• Serve as a trusted advisor, providing tailored skincare solutions and professional guidance.
• Respond promptly to technical and product-related enquiries.
• Collaborate closely with commercial teams to support client success and business growth.

Brand & Marketing Support

• Represent the organisation at workshops, conferences, exhibitions, launches, and professional events.
• Support webinars, digital education initiatives, and in-clinic training events.
• Ensure all educational content is aligned with brand standards and messaging.
• Provide market feedback and insights on client needs, industry trends, and training opportunities.

Administrative & Reporting

• Maintain accurate records of training sessions, attendance, and client interactions.
• Prepare training reports and provide feedback on client competency and protocol implementation.
• Update and maintain educational documentation and training resources.
• Issue training certificates following successful training completion.

Qualifications & ExperienceEducation

• Somatology or Beauty Specialist Diploma (essential).

Experience

• Minimum of 3 years' experience as a Somatologist or Beauty Specialist.
• Previous experience in professional skincare education or training is advantageous.
• Experience within the cosmeceutical, aesthetic, or professional skincare industry is highly desirable.

Skills & Competencies

• Advanced knowledge of skincare science, ingredients, skin conditions, and treatment protocols.
• Excellent presentation, facilitation, and public speaking abilities.
• Strong communication and interpersonal skills.
• Ability to educate, coach, and inspire professionals at varying experience levels.
• Strong organisational and time management skills.
• Confident practical demonstration skills.
• Strong problem-solving and critical thinking capabilities.
• Proficiency in Microsoft Office.
• Ability to work independently while collaborating effectively with internal stakeholders.