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Sky 360-Principal Investment Manager-Sky Channel-Product Manager at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

KPI Development, Customer Satisfaction, Automation Solutions, Root Cause Analysis, Stakeholder Management, Vendor Management, Strategic Planning, Hiring and Training, Operational Efficiency, CX Journey Improvement

Industry

Banking

Description

JD – Principal Investment RM * Streamline, align and develop the KPI for the customer service team * Improve the overall customer satisfaction scores of the team by mentoring and training * Design automation solution for manual workflows to improve operational efficiency. * Investigate reported incidents in SEBI and RBI and get to the root cause of the problem to ensure that there is no knowledge or process gap * Establish department targets and monitor progress towards KPIs * Collaborate with Product team to improve the overall CX Journey * Develop strategies and policies meeting Organisational needs and implement in improvements. * Liaising with new and existing vendors on the overall cost management for products used. * Stakeholder management to improve the overall Tat and quality of the deliverables. * Managing hiring, training and development of CS Team

Responsibilities

The role involves streamlining KPIs and improving customer satisfaction through mentoring and automation of manual workflows. It also requires managing stakeholder relationships, vendor costs, and overseeing the hiring and development of the customer service team.