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Sky Affluent VRM-Sky Channel-VRM - Support at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Relationship Management, Cross-Selling, Customer Experience, Query Resolution, Business Targets, Compliance, Team Coordination

Industry

Banking

Description

Key Responsibilities: • Manage a portfolio of Privy/Solitaire customers through telephonic and digital engagement. • Drive relationship deepening by cross-selling banking and investment products. • Ensure superior customer experience and timely resolution of queries. • Achieve business targets across product lines (liabilities, assets, investments, insurance, etc.). • Coordinate with internal teams to deliver seamless service and onboarding. • Maintain compliance and adhere to all audit and regulatory norms.

Responsibilities

The role involves managing a portfolio of affluent customers through telephonic and digital engagement while driving relationship deepening by cross-selling various banking and investment products. Additionally, it requires ensuring a superior customer experience and timely resolution of queries.