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Sky Branch - RM-Sky Channel-Branch Omni at Kotak Mahindra Bank

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Wealth Management, Outbound Calling, Phone Banking, Customer Servicing, Sales, Communication Skills, English Proficiency, NPS Management, Service Quality, Cross-selling

Industry

Banking

Description

• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. • This skill will also do sales with assigned customer based mapped to them. • Measure of outcomes – NPS, Service Level, Service Quality and Sales. • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. • Complete the logs specified by the process (End-of-day target). • Adherence to Information Security norms & quality process norms. • To be aware of and comply with any updates about the process. • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Responsibilities

Handle outbound calls for wealth and privy customers while performing sales for an assigned customer base. Ensure high service quality, timely resolution of queries, and adherence to productivity benchmarks and security norms.