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Sky Branch - RM-Sky Channel-Branch Omni at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Relationship Management, Tele-sales, Team Leadership, Communication Skills, Listening Skills, BFSI Knowledge, Portfolio Management, Sales Conversion, Customer Satisfaction

Industry

Banking

Description

Job Role: Team Leader • Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. • Collaborating with fulfilment teams to ensure best in class conversion ratios. • Ensure availability of trained manpower to maintain production at 100% capacity. • Meet cost to income ratios as determined by Score card. • Adherence to Standards of Performance. • Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: • Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. • People management skill essential. • Experience in working in a tele-sales or relationship management in BFSI preferred. • Certified in AMFI/IRDA. • Good listening skills and strong communication abilities. • Team Player.

Responsibilities

Lead a team of Virtual Relationship Managers to drive service, sales, and profitability within an assigned portfolio. Ensure operational efficiency by maintaining trained manpower and meeting cost-to-income and customer satisfaction targets.