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Sky Branch - RM-Sky Channel-Branch Omni at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Relationship Management, Tele-sales, Team Leadership, Communication Skills, Listening Skills, BFSI Knowledge, Portfolio Management

Industry

Banking

Description

Job Role: Team Leader • Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. • Collaborating with fulfilment teams to ensure best in class conversion ratios. • Ensure availability of trained manpower to maintain production at 100% capacity. • Meet cost to income ratios as determined by Score card. • Adherence to Standards of Performance. • Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: • Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. • People management skill essential. • Experience in working in a tele-sales or relationship management in BFSI preferred. • Certified in AMFI/IRDA. • Good listening skills and strong communication abilities. • Team Player.

Responsibilities

Lead a team of Virtual Relationship Managers to drive service, sales, and profitability for an assigned portfolio. Collaborate with fulfillment teams to optimize conversion ratios and ensure high customer satisfaction through NPS surveys.