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Sky Corporate Employee Solutions Classic - Team Leader-Sky Channel-VRM - Co at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outbound Calls, Phone Banking, Sales, Customer Service, Communication, Information Security, Quality Process, Customer Queries, Coaching, Team Leadership, Service Quality, Productivity, Service Benchmarks, Cross Training, Customer Delight, NPS

Industry

Banking

Description

• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. • This skill will also do sales with assigned customer based mapped to them. • Measure of outcomes – NPS, Service Level, Service Quality and Sales. • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. • Complete the logs specified by the process (End-of-day target). • Adherence to Information Security norms & quality process norms. • To be aware of and comply with any updates about the process. • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Responsibilities

The Team Leader is responsible for handling Wealth/Privy outbound calls and ensuring quality communication and customer service. They will also measure outcomes based on NPS, service level, service quality, and sales.