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SKY – RM NR Acquisition-Sky Channel-VRM - NR at Kotak Mahindra Bank

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Customer Relationship Management, Product Knowledge, Service Delivery, Client Experience Enhancement, Complaint Tracking, Query Resolution, Communication Skills, Interpersonal Skills, Numerical-Analytical Skills, Regulatory Process Adherence, Global Time Zone Adaptability

Industry

Banking

Description

Department CEC (NR Inbound) Location Thane Number of Positions 6 Reporting Relationships Position Grade M1 to M2 * Build and nurture personal relationship with affluent NR customers by identify opportunities and matching these opportunities to products/ solutions provided by Kotak Group * Work closely with other businesses to provide NRI customers with seamless access to NR products * Navigate through adaptive and technical challenges to seamlessly align service delivery and enhance client experience * Track customer complaints/queries and ensure a high level of customer satisfaction and provide information about product and service enhancements. * Ensure adherence to all bank and regulatory processes at all times * Strong communication skills (written and verbal) and interpersonal skills * In depth NR product & process knowledge * Strong numerical-analytical skills and communication skills * Experience in building and maintaining affluent customer relationships * Open to work as per Global time zone

Responsibilities

The role involves building and nurturing relationships with affluent Non-Resident (NR) customers by identifying opportunities and matching them with Kotak Group products and solutions. Responsibilities also include tracking customer complaints and queries to ensure high satisfaction while adhering strictly to all bank and regulatory processes.