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Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inbound Calls, Customer Service, Query Resolution, Cross-selling, Banking Products, Communication, Productivity Benchmarks, Customer Delight, Daily Logs, Information Security, Quality Process Standards, Feedback Implementation

Industry

Banking

Description

Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks. Ensure customer delight by providing consistent service experiences and timely resolution of issues. Complete daily logs and meet end-of-day targets as specified by the process. Adhere to Information Security norms and quality process standards. Stay updated with any process changes and ensure compliance. Actively implement feedback from Team Leaders, Team Coaches, or Quality teams to improve performance and service delivery.

Responsibilities

The primary responsibility is to handle inbound customer calls regarding Retail Liabilities, ensuring prompt and satisfactory resolution of all inquiries and service requests. Additionally, the role involves identifying and converting opportunities to cross-sell banking products during customer interactions.