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Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound at Kotak Mahindra Bank

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calls, Cross Selling, Banking Products, Communication Skills, Listening Skills, Problem Solving, Information Security, Teamwork, Integrity, Adaptability

Industry

Banking

Description

SKY Channel Service – Distribution – RM Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC – Team Leader - Inbound Position Grade Assistant Manager Job Role * To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction * To identify and convert the opportunities for cross selling (banking product) on customer's call * Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. * Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. * Complete the logs specified by the process (End-of-day target) * Adherence to Information Security norms & quality process norms. * To be aware of and comply with any updates about the process * Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance * Graduate * Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage * Excellent communication skills – Verbal & Written * Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays * Flexible to get scattered 8 Week Offs in a month with 9hours shift * Good listening skills and strong communication abilities. * Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity * Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers Job Description

Responsibilities

The role involves handling inbound customer calls for retail liabilities and resolving queries to ensure customer satisfaction. Additionally, the employee is responsible for identifying cross-selling opportunities and maintaining service quality benchmarks.