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Sky Service Potential - RM-Sky Channel-Contact Centre Inbound at Kotak Mahindra Bank

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calls, Query Handling, Retail Liabilities, Credit Cards, Communication, Cross-selling

Industry

Banking

Description

The CEC Officer – Inbound – Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying opportunities for cross-selling banking products during customer interactions.

Responsibilities

The CEC Officer is responsible for delivering exceptional customer service by handling inbound calls related to Retail Liabilities and Credit Cards. This role also requires identifying opportunities for cross-selling banking products during customer interactions.