Sign up to Y-Axis Job Site

Sign up with

Please choose a username.

Use this as Whatsapp number

I accept the Terms & Conditions

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Sky Service Potential - RM-Sky Channel-Contact Centre Inbound at Kotak Mahindra Bank

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calls, Communication, Cross-selling, Banking Products, Retail Liabilities, Credit Cards, Problem Solving

Industry

Banking

Description

The CEC Officer – Inbound – Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying opportunities for cross-selling banking products during customer interactions.

Responsibilities

The CEC Officer is responsible for managing inbound calls and addressing customer inquiries regarding retail liabilities and credit cards. The role also involves identifying and pursuing opportunities to cross-sell banking products during customer interactions.