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Sky Service Potential - RM-Sky Channel-Contact Centre Inbound at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Issue Resolution, Inquiry Handling, Product Knowledge, Communication Skills, Problem-Solving, Critical Thinking, Customer-Centric, Microsoft Office, Excel, Outlook, Time Management, Adaptability, Professional Attitude, High Call Volumes

Industry

Banking

Description

As a Sky Service Potential, you will be the voice of Kotak Mahindra Bank Ltd, representing our brand and values. Your primary role is to resolve customer issues and inquiries, ensuring high satisfaction and loyalty. You will be an expert in our products and services, offering accurate and timely responses to customers through various channels, primarily phone and email.

Responsibilities

The primary role involves acting as the voice of Kotak Mahindra Bank Ltd by resolving customer issues and inquiries through phone and email channels. This requires becoming an expert in bank products to ensure timely and accurate responses, driving high customer satisfaction and loyalty.