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Sky Service Potential - RM-Sky Channel-Contact Centre Inbound at Kotak Mahindra Bank
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Retail Liabilities, Credit Cards, Cross-Selling, Customer Satisfaction

Industry

Banking

Description
The CEC Officer – Inbound – Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying opportunities for cross-selling banking products during customer interactions.
Responsibilities
The CEC Officer is responsible for delivering exceptional customer service through inbound calls. This includes handling queries and requests related to Retail Liabilities and Credit Cards while identifying opportunities for cross-selling banking products.