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Sky Service Potential - RM-Sky Channel-Contact Centre Inbound at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calls, Communication, Cross-selling, Banking Products, Retail Liabilities, Credit Cards, Problem Solving

Industry

Banking

Description

The CEC Officer – Inbound – Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying opportunities for cross-selling banking products during customer interactions.

Responsibilities

The CEC Officer is responsible for managing inbound calls regarding retail liabilities and credit card inquiries. They must ensure high customer satisfaction while identifying opportunities to cross-sell banking products.