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Sky Service Potential - RM-Sky Channel-Contact Centre Inbound at Kotak Mahindra Bank
, , -
Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Retail Liabilities, Credit Cards, Cross-Selling, Customer Satisfaction

Industry

Banking

Description
The CEC Officer – Inbound – Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying opportunities for cross-selling banking products during customer interactions.
Responsibilities
The CEC Officer is responsible for delivering exceptional customer service through inbound calls and handling queries related to Retail Liabilities and Credit Cards. The role also involves identifying opportunities for cross-selling banking products during customer interactions.