Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Sky Service Product - RM-Sky Channel-Contact Centre Inbound at Kotak Mahindra Bank
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support Leadership, Team Management, Customer Satisfaction, Customer Loyalty, Contact Centre Inbound, Communication, Interpersonal Skills, Problem-Solving, Analytical Abilities, Customer-Centric Approach, CRM Systems, Time Management, Organizational Skills, Attention To Detail, English, Hindi

Industry

Banking

Description
The Sky Service Product RM will play a vital role in overseeing the Contact Centre Inbound department, focusing on delivering an exceptional customer experience. This role involves managing a team of customer support executives, ensuring they provide timely and effective assistance to customers across various industries. The successful candidate will be responsible for maintaining high customer satisfaction and loyalty, while also contributing to the overall success and growth of the bank's Sky Channel operations.
Responsibilities
The Sky Service Product RM will oversee the Contact Centre Inbound department, focusing on delivering an exceptional customer experience by managing a team of customer support executives. This involves ensuring timely and effective assistance to customers while maintaining high customer satisfaction and loyalty.