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Sky - Team Member - Training-HO & SUPPORT-Training at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Communication, Training Facilitation, Coaching, Mentoring, Call Monitoring, Nesting Management, OJT Supervision, Presentation Skills, BFSI Knowledge, Team Handling

Industry

Banking

Description

JD – CEC Trainer Lead * Exceptional interpersonal and communication skills * Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. * Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training * Drive NPS/sales target (wherever applicable) and implementation of strategies devised for process. * Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires. * Monitor calls on functional and behavioral parameters. * Has handled Nesting & OJT batches * Excellent coaching and mentoring techniques * Is able to identify Training needs based on call evaluation/ gap in product and process understanding Candidate Profile * Minimum education – Graduate/Undergraduate with minimum of 3years experience * Should be a Trainer with 3-5 Years in Training preferably with BFSI experience * Must have excellent presentation and communication skills * Having a team handling experience would be desirable

Responsibilities

Plan and facilitate new hire, refresher, and compliance training for employees while managing OJT and nesting batches. Monitor calls to provide coaching and feedback to drive NPS and sales targets.