SkyGate Security Coordinator at Auckland Airport

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Situational awareness, Incident investigation, Conflict resolution, Report writing, Radio communication, CCTV operation, Access control, Customer service, Relationship building, Negotiation, Strategic thinking, Legal framework knowledge, Analytical mindset, Professional judgement, Team collaboration

Industry

Description

About the role We welcome applications from people of all backgrounds, including those new to the security industry. This role is suited to someone who is curious, observant, and intuitive, with strong judgement and a genuine desire to learn and grow. You’ll wear multiple hats, so success comes from being able to read situations thoughtfully, knowing when to support from the background and when to step in with confidence. We value empathy, situational awareness, collaboration, and calm decision‑making. Full training and ongoing support are provided. Rostered shift pattern: You will be required to work a roster of 6 days on and 3 days off consisting of Morning, Afternoon and Nights shifts (Mornings 0600-1500, Afternoons 1430 – 2300 and Nights 2230 – 0700). It is essential that you are available and committed to working a rostered shift pattern. Recruitment Process: We will commence reviewing CVs as they come in. Candidates who meet our selection criteria will be asked to complete an online video screening as a next step. We will select successful candidates for a face-to-face interview and role specific assessments (including a behavioural interview questions, assessment of situational awareness, report writing, people skills and radio comms). At Auckland Airport, we believe safety and security are at their best when they’re built on diverse perspectives, strong relationships, and calm, professional judgement. We’re looking for an Airport Security Coordinator to join our Skygate Security team — a role where you’ll make a real difference every day, supporting people, protecting our airport, and contributing to a safe and welcoming environment for everyone. Our team is responsible for a wide range of security and safety tasks at Auckland Airport. This includes managing unattended bags to ensure compliance with Civil Aviation Authority (CAA) regulations, which may involve covert operations. We maintain the integrity of the airside boundary fence and respond to incidents involving disorderly or intoxicated passengers, as well as assisting members of the public experiencing mental health issues, along with other incidents. Additionally, we enforce Auckland Airport By-Laws, collaborate with the New Zealand Police to resolve incidents within the airport, and conduct ongoing investigations into criminal activities by members of the public and breaches against airport workers who fail to comply with specific rules necessary for maintaining their access cards, as well as other individuals using the airport for commercial purposes. Your key responsibilities are: Respond and attend to reported security incidents on airport premises in a timely manner Thoroughly investigate & document security incidents and follow them through and resolve where possible Conduct proactive preventative tasks such as foot and mobile patrols to detect and deter any potential criminal activities Provide support to any emergency or planned events which may affect airport operations Ensure company policies and procedures in place around the security of information from company systems i.e. CCTV & Access control, are always complied with Effectively utilise technical systems (including CCTV) to support the day-to-day operations of the Airport Develop and enhance close working relationships with airport stakeholders, border agencies & police for the on-going betterment of the safety & security of the Airport Precinct Maintain the confidentiality of sensitive matters attended to or investigated by the team What you’ll bring to the role At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our AKL values All In | Tātou tatou – How we feel, Know How | Kōkiri Tahi – How we think and Let’s Go | Karawhiua – How we act. To ensure your success in this role, you will need: A curious, investigative mindset and the confidence to work independently when needed A customer-focused mindset, with the ability to set boundaries professionally Good judgement, integrity, and discretion A calm, respectful approach when dealing with challenging or emotional situations Well-developed skills as a team contributor, with demonstrated ability to collaborate effectively across functional lines Ability to learn and affectively utilize complex computer applications Excellent relationship-building skills at all levels of the organisation with the ability to build strong networks with key stakeholders Demonstrated success in applying influence and/or negotiating to achieve a win/win outcome Ability to think strategically and cope with business complexity Open mind to learn relevant legal frameworks in New Zealand Apply today If this role sounds like you, we’d love to hear from you. Click the "Apply" button now. Please note that applications will be reviewed continuously throughout the recruitment period, and appointments may be made before the official closing date of the advert.

Responsibilities

The Security Coordinator is responsible for responding to security incidents, conducting foot and mobile patrols, and investigating criminal activities or policy breaches. They also manage technical security systems like CCTV and maintain strong relationships with stakeholders, border agencies, and the police.