JOB DESCRIPTION

To support the vision, mission, and strategic priorities of ESC Region 12. The Skyward Student Software Support position will provide consulting and software support for the Skyward Student Information Services software for participating Texas school districts.

EDUCATION/EXPERIENCE

• At least 2 years of relevant experience preferred
• Bachelor degree preferred
• Citizenship, residency or work visa requiredExperience as a user/trainer at district/campus level for Skyward Student Information SoftwareExperience at a Texas school district, preferred
• Possess working knowledge of Skyward Student Information Software
• Knowledgeable in school processes and procedures including:
• Student Attendance Accounting
• Master Schedule Building/Student Scheduling
• Grade Reporting/Transcripts/GPA
• Working knowledge of Texas Data Systems (TSDS) processes

SPECIAL KNOWLEDGE/SKILLS

• Excellent communication skills, both written and verbal
• Excellent computer skills in Microsoft Office and Google Apps
• Possess excellent communication, public relations and interpersonal skills
• Able to handle multiple tasks, work under pressure and meet deadlines - both independently and as part of a team
• Express positive attitude, enthusiasm and excellent people skills
• Positive attitude, dependable, team player
• Ability to implement policy and procedures
• Handle critical deadlines, demonstrate initiative in difficult situations

SECURITY REQUIREMENTS

All positions at ESC 12 are defined as security-sensitive. Security-sensitive positions are those which require employees to be entrusted with certain types of data, whether electronic or in paper form. Those data elements, as defined by the ESC 12 Data Classification and Handling Policy may include, but not limited to:

• Sensitive Personal Information (SPI)
• Personally, Identifiable Information (PII)
• Protected Health Information (PHI)
• Family Educational Records (FERPA Data)
• Federal Tax Information (FTI)

It is the employee’s on-going responsibility to safeguard this type of data and to report any instance of lost or stolen data.

Please refer the Job description for details