SLATE PROJECT MANAGER

Reports to: Senior Director of Slate Partnerships
Classification: Full-Time, Salaried Exempt
Location: Remote
Company Overview
enrollmentFUEL is a comprehensive Strategic Enrollment Management (SEM) solutions provider with over 300 years of enrollment management experience. Our holistic, tailored, and institution-specific approach uses detailed analysis, emerging and proven technologies, actionable reporting, and targeted tactics to help client-partners meet enrollment goals. Our services bring together all the elements of admissions and financial aid, including Student Search, digital marketing, effective communication plans, recruitment strategies, scholarship metrics, financial aid policy and process enhancements, CRM solutions, temporary staffing, coaching, and training. enrollmentFUEL is on a mission to delight, champion, and stretch college and university leaders with our winning culture, distinctive core values, and demonstrated expertise.
Position Overview
The Slate Project Manager is responsible for working directly with enrollmentFUEL client-partners to implement Slate and/or improve their work within their Slate instance. This individual works closely with external client-partners to create solutions to ensure they are utilizing Slate effectively and efficiently and will use their customer service skills to drive client-partner retention and satisfaction. This individual also works with the internal team to promote enrollmentFUEL as an industry expert in Slate as a Strategic Enrollment Management solution.

QUALIFICATIONS

• Two or more years of experience in the CRM Slate; implementation experience preferred
• Strong oral, listening, and written communication skills
• Ability to build relationships and trust with partner institutions; ability to engage with cabinet-level college constituents and project team members
• Excellent organizational, analytical, critical thinking, problem-solving, and interpersonal skills
• Ability to work independently and as part of a team
• Ability to communicate technical concepts to a non-technical audience
• Willingness to learn to use new technologies and tools
• Demonstrated experience, formally or informally, teaching, coaching, or leading professional training sessions
• Ability to teach new users the specific skills required to carry out their job duties
• Ability to work remotely in a fast-paced, changing environment; adaptability regarding new and changing processes and products; able to juggle multiple priorities at the same time
• Professional, friendly, and customer-service oriented; interpersonal skills including tact, patience, and courtesy
• Expertise in Microsoft Office Suite, particularly Outlook, Excel, Word, and PowerPoint
• Bachelor’s degree required

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as Project Manager for assigned client contracts; oversee assigned projects as the primary client contact, alongside an Account Manager
• Define deliverables; implement and monitor the schedule for project milestones, development, and completion
• Promote a positive, solution-focused atmosphere that aligns with enrollmentFUEL’s core values
• Evaluate and develop responses to client questions and requests
• Ensure campaign promises are being met while delighting the client-partner
• Coordinate educational training sessions and strategic reviews with client-partners to embody enrollmentFUEL’s “teaching and learning” and “unrivaled guidance” philosophies
• Explore and identify upsell opportunities to fulfill the strategic initiatives of assigned client-partners
• Effectively build meaningful and personal relationships with client-partners to retain their loyalty; in coordination with the assigned Account Manager, work to execute a successful retention strategy
• Assist with creating policies and user manuals for enrollmentFUEL’s instance of Slate
• Monitor competition by gathering current market information on pricing, products, new product development, delivery, etc.
• Monitor Facebook/Slack pages and community forums, answer questions, and look for potential sales opportunities
• Expand the functionality of enrollmentFUEL’s Slate instance for test environments and suitcasing activities
• Collaborate with the Slate team to set up and maintain the enrollmentFUEL Admission, Advancement, and Student Success instances for implementation.
• Work with the internal team to expand utilization of Slate functionality in other areas of enrollmentFUEL
• Attend the Slate Talk weekly collaboration meeting with the Slate team
• Assist in discovery calls and writing quotes/proposals for current and prospective partners
• Help the VP of Strategic Enterprise Solutions position to travel effectively and efficiently by alerting them of new opportunities and/or potential client retention issues; support the VP of Strategic Enterprise Solutions’ travel schedule and help assist them while they are traveling
• Attend Technolutions webinars, trainings, and community conversations to remain a vibrant user and learner of the Slate platform
• Promote enrollmentFUEL as a thought leader in the industry by attending conferences, as requested, presenting at conferences/workshops, contributing as an author for internal publications and podcasts, and participating in external opportunities approved by the VP of Research and Learning
• Attend relevant staff meetings and retreats
• Represent enrollmentFUEL in a professional manner
• Uphold the mission and core values of enrollmentFUEL
• Other duties as assigned
  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.