Sleep Coach/Customer Service - Full time (Hamilton,NZ) at ResMed

Hamilton City, Waikato, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Visual Merchandising, Stock Management, POS Systems, Communication, Empathy, Attention To Detail, Relationship Building, Administrative Tasks

Industry

Medical Equipment Manufacturing

Description

Sleep Coach – Retail Customer Service | Full Time Monday – Friday Full Time (40 hours) Rotating Saturday roster required Hamilton, NZ Salary + bonuses Make a Genuine Difference — Every Day Are you passionate about helping people and delivering exceptional customer experiences? We support people to “awaken their best” by improving their sleep and overall wellbeing. This is more than a typical retail or customer service role — you'll play a meaningful part in improving health outcomes and quality of life. About Resmed Resmed is a global leader in connected healthcare solutions. At Resmed, we provide innovative medical devices and cloud-based technologies to help diagnose, treat and manage sleep conditions such as sleep apnoea and other chronic diseases. Our purpose is clear: to improve lives through better sleep and breathing health. Ready to turn your retail skills into something truly meaningful? Join Resmed and make a real difference—helping people sleep better, live better, and feel their best every day—while building a rewarding career in the growing health and wellness industry. About the Role As a Sleep Coach, you will be the face of Resmed in our Hamilton retail clinic. Your mission is to deliver an outstanding customer experience while driving sales and supporting customers on their individual sleep health journeys. Working as part of a close-knit team, you will provide exceptional service, maintain high retail standards, and contribute to revenue growth and Resmed's strong market reputation. Your Day-to-Day Create exceptional customer experiences by greeting customers, understanding their needs, and providing personalised sleep solutions. Recommend products and services that improve sleep quality and help achieve sales targets. Maintain high store and clinic standards, including visual merchandising, cleanliness, and stock management. Develop strong product knowledge by completing training and staying up to date with Resmed's innovative sleep solutions. Build lasting customer relationships through follow-up, progress checks, and ongoing support. Complete POS transactions, cash handling, and general administrative tasks accurately. Assist with the care, checking, and maintenance of trial and demonstration equipment. Work collaboratively with the wider team to deliver exceptional customer outcomes. Participate in a rotating Saturday roster as required. What We're Looking For Retail or customer service experience (2+ years preferred). A sales-focused mindset with a passion for achieving targets. Strong communication skills—friendly, confident, and empathetic. High attention to detail across service, merchandising, and administration. Comfortable using technology and POS systems (Salesforce or Shopify experience is a bonus). Healthcare, pharmacy, or wellness experience is desirable but not essential. A positive attitude, strong work ethic, and willingness to learn. Flexibility to participate in a rotating Saturday roster. What's in It for You? Full training provided—become a sleep health expert. Career development opportunities with a global leader in health technology. A supportive, inclusive team culture where your ideas are valued. Competitive salary plus bonus opportunities. The opportunity to make a genuine difference in people's lives every day. This Isn't Just a Job—It's a Chance to Help People Live Better Through Better Sleep If you're ready to combine your retail expertise with purpose, apply now and start your journey with Resmed. Apply now and help improve lives — one good night's sleep at a time. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

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Responsibilities

Deliver an outstanding customer experience by providing personalized sleep solutions and driving sales in a retail clinic. Maintain high store standards, manage stock, and build lasting customer relationships through ongoing support.