JOB DESCRIPTION

The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.

MINIMUM REQUIREMENTS:

• Bachelor’s or Master’s Degree or equivalent.
• Post-graduate, certification and/or license may be required.
• Typically, at least 4+ years relevant experience for entry into this level
• Knowledge on programming languages such as Java or Python with proven coding skills
• Evidence of proven track record of solution delivery on Implementation team, or related experience
• Ability to quickly grasp customer requirements and document the requirements
• Outstanding communication and organizational skills
• Excellent analytical, and problem-solving skills
• Ability to build and foster good relationships
• Ability to balance competing priorities
• Ability to work under pressure and meet tight deadlines
• Self-motivated and directed individual
• Team-oriented perspective
• Willingness to travel 70% of the time, for business requirements and client meetings
• Early understanding on OpenLab solutions, SLIMS would be added advantage
• Experience on LIMS and project management would be an added advantage to have

• Presales:
• Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
• Deliver technical presentations, demonstrations.
• Post-sales:
• Analyze customer’s needs, and translate this into SLIMS workflows
• Configure the SLIMS platform to match the lab’s requirements
• Build plugins for connecting instruments or displaying custom forms or portals
• Act as the customer voice to influence future product design to meet customer needs
• Lead or support project delivery, ensuring solutions are implemented effectively.
• Train the customer.
• Script a lab’s in-silico tools into our integration framework
• Project management for OpenLab solutions and SLIMS solution delivery.
• Post-delivery:
• Provide remote and on-site troubleshooting to maintain customer satisfaction.
• Technical support for customers’ critical escalations.
• Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.