Overview:
As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada’s capital city.
Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock ’n’ roll flair. The moment you step inside, you’ll be transported into a world of music, memorabilia and non-stop excitement.
Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities:

• Monitor daily jackpot and machine malfunctions transactions for accuracy and response time
• Responsible for supervising Slot Attendants and Slot Technicians on assigned shift within assigned section
• Assists in training, counseling, scheduling and evaluating direct reports
• Handle employee and customer complaints and disputes
• Promotes positive customer service, safety, security and creates a friendly atmosphere
• Ensures that Slot Attendants work with cashiering personnel, security officers or other Hard Rock departments in regards to jackpot payouts, and exchange slips
• Monitor and document all currency transaction reporting requirements
• Safeguard against theft and ensures the security and integrity of all casino property
• Report developments that may affect the casino operation to the Manager, Slots, Manager, Slot Technicians and/or Director, Operations
• Your strong presence on the gaming floor will be vital to your management of people and interacting with customers while delivering exceptional customer service. You will ensure compliance with all Ontario Lottery and Gaming Corporation (OLG) and Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies and procedures
• Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations
• Other duties as assigned
• Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Post-secondary education in a relevant field
• One or more years of experience in a supervisory role
• Strong managerial skills and familiarity with a high-volume, fast paced, shift-work environment
• A working knowledge of computer software and the ability to learn new software and systems
• Excellent organizational, interpersonal, analytical, communication, and problem-solving skills
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS

• Professional
• Great attitude and team worker
• Strong organizational, observational, interpersonal, analytical, communication and supervisory skills
• Must have excellent oral and written communication skills – French and/or an additional language a definite asset
• Must be able to work a varied schedule to include nights, weekends, and statutory holidays
• Must be able to follow and enforce strict procedural guidelines maintained within the department and casino

• Monitor daily jackpot and machine malfunctions transactions for accuracy and response time
• Responsible for supervising Slot Attendants and Slot Technicians on assigned shift within assigned section
• Assists in training, counseling, scheduling and evaluating direct reports
• Handle employee and customer complaints and disputes
• Promotes positive customer service, safety, security and creates a friendly atmosphere
• Ensures that Slot Attendants work with cashiering personnel, security officers or other Hard Rock departments in regards to jackpot payouts, and exchange slips
• Monitor and document all currency transaction reporting requirements
• Safeguard against theft and ensures the security and integrity of all casino property
• Report developments that may affect the casino operation to the Manager, Slots, Manager, Slot Technicians and/or Director, Operations
• Your strong presence on the gaming floor will be vital to your management of people and interacting with customers while delivering exceptional customer service. You will ensure compliance with all Ontario Lottery and Gaming Corporation (OLG) and Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies and procedures
• Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations
• Other duties as assigned
• Lives the Bran