SUMMARY:

Responsible for providing efficient service to all slot customers and ensuring slot machines are monitored on a continual basis in assigned area.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Responsible for the writing and completion of all jackpots in assigned section in a timely manner and in accordance with policy.
• Notifies Shift Supervisor or Manager of jackpots as required per policy.
• Responsible for minor machine repairs.
• Notifies slot supervisors, shift managers, or slot technicians of customer needs and requests; follows up to ensure positive customer relations.
• Assists in maintaining slot floor security by notifying supervisors of any suspicious activity.
• Knowledge of local jurisdiction gaming laws (federal, state, etc.) and regulations as well as the Company’s internal controls, policies and procedures.
• Maintains a consistent and regular attendance record.
• Promotes departmental and property-wide promotions with all customers.
• Promotes positive customer relations through prompt, courteous and efficient service.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High School diploma or GED.

SPECIAL QUALIFICATIONS:

Strong organizational and communication skills required. Basic computer skills.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to Customers and other Employees of the company.

MATHEMATICAL SKILLS:

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money.

• Responsible for the writing and completion of all jackpots in assigned section in a timely manner and in accordance with policy.
• Notifies Shift Supervisor or Manager of jackpots as required per policy.
• Responsible for minor machine repairs.
• Notifies slot supervisors, shift managers, or slot technicians of customer needs and requests; follows up to ensure positive customer relations.
• Assists in maintaining slot floor security by notifying supervisors of any suspicious activity.
• Knowledge of local jurisdiction gaming laws (federal, state, etc.) and regulations as well as the Company’s internal controls, policies and procedures.
• Maintains a consistent and regular attendance record.
• Promotes departmental and property-wide promotions with all customers.
• Promotes positive customer relations through prompt, courteous and efficient service