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Slot Host Supervisor

POSITION OVERVIEW

We are seeking a highly skilled and experienced Slot Host Supervisor to lead our Slot Host team. As the Slot Host Supervisor , you will play a crucial role in overseeing and ensuring the effective and efficient management of changes to our organization’s systems, processes, and procedures.

TRAVEL REQUIREMENTS

Personal vehicles and reliable transportation are required .

LANGUAGE SKILLS

Proficiency in English, both written and spoken, is required to read and interpret documents, instructions, and manuals, as well as to communicate effectively.

Qualifications

• Minium 2 years of supervisory experience demonstrating a successful track record in managing change initiatives .
• Prior slot experience and Gaming industry experience are strongly preferred.
• Exceptional leadership abilities, with excellent communication and interpersonal skills to effectively lead and motivate a team.
• Strong analytical and problem-solving skills, capable of identifying and managing risks associated with change.
• Thorough understanding of change management principles, methodologies, and best practices.
• Proficiency in utilizing change management software, project management tools, and IT systems.
• Basic money handling skills.
• Ability to communicate effectively with patrons, employees and management in both written and verbal form.
• Ability to manage and coordinate multiple tasks at once.
• Ability to maintain positive and effective working relationships with patrons, employees and management.
• Ability to use computers and tablets.
• Ability to maintain composure during times of uncertainty.
• Must be willing and able to work flexible hours including evenings, weekends and holidays.
• Must be at least 21 years of age

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

Leadership and Team Management:

• Provide strong leadership to a team of Slot Hosts, offering guidance, coaching, and support to ensure effective performance.
• Foster a positive and collaborative team environment, encouraging open communication and teamwork.

Change Management Policies and Practices:

• Develop and implement comprehensive change management policies, procedures, and best practices to facilitate successful change implementation.
• Assess the impact of proposed changes and identify , analyze, and effectively manage associated risks.
• Ensure all changes adhere to the organization’s change management policies and are properly documented and approved.

Collaboration and Coordination:

• Collaborate closely with the IT department and other stakeholders to ensure seamless implementation of system changes with minimal disruption to operations.
• Act as a liaison between the Slot Host team and other departments, facilitating effective communication and coordination.

Auditing and Process Improvement:

• Conduct regular audits and assessments to monitor adherence to change management processes and identify areas for improvement.
• Make recommendations for enhancements to existing change management procedures to optimize efficiency and effectiveness.

Progress Monitoring and Reporting:

• Monitor and report on the progress of change management initiatives, providing regular updates to management.
• Communicate with any issues, risks, or roadblocks encountered during the change management process and propose mitigation strategies.

Qualifications

• Minium 2 years of supervisory experience demonstrating a successful track record in managing change initiatives .
• Prior slot experience and Gaming industry experience are strongly preferred.
• Exceptional leadership abilities, with excellent communication and interpersonal skills to effectively lead and motivate a team.
• Strong analytical and problem-solving skills, capable of identifying and managing risks associated with change.
• Thorough understanding of change management principles, methodologies, and best practices.
• Proficiency in utilizing change management software, project management tools, and IT systems.
• Basic money handling skills.
• Ability to communicate effectively with patrons, employees and management in both written and verbal form.
• Ability to manage and coordinate multiple tasks at once.
• Ability to maintain positive and effective working relationships with patrons, employees and management.
• Ability to use computers and tablets.
• Ability to maintain composure during times of uncertainty.
• Must be willing and able to work flexible hours including evenings, weekends and holidays.
• Must be at least 21 years of age.

SUPERVISORY RESPONSIBILITIES

This position requires the supervision of direct reports .