Overview:
As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada’s capital city.
Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock ’n’ roll flair. The moment you step inside, you’ll be transported into a world of music, memorabilia and non-stop excitement.
Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities:

• Responsible for enforcement of all departmental rules, policies, and regulations.
• Responsible for accountability of all issued and non-issued Slot keys and equipment.
• Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.
• Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.
• Responsible for ensuring all Slot machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.
• Responsible for direct-line communication with Slot Departmental staff.
• Responsible for handling customer service issues.
• Your strong presence on the gaming floor will be vital to your management of people and interacting with customers, while ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
• Offers the highest possible level of guest service resulting in a maximum level of guest enjoyment and return play.
• Attains maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation & initiation of new gaming product.
• You will plan and manage slot projects to optimize revenue and assist with the administration of the departmental budget by
• Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
• Other duties as assigned
• Lives the Brand.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• University Degree or three (3) years post-secondary diploma in Electronics, Accounting or Economics with related experience.
• Completion of a management training program is also required.
• Managerial experience in the related field of three (3) or more years.
• Demonstrated strong organizational, interpersonal, analytical, communication, and managerial skills.
• Working knowledge of computer software packages and have the ability to make progress on multiple tasks under time constraints.
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS

• Analytical, observational, organizational, interpersonal and communication skills.

• Responsible for enforcement of all departmental rules, policies, and regulations.
• Responsible for accountability of all issued and non-issued Slot keys and equipment.
• Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.
• Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.
• Responsible for ensuring all Slot machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.
• Responsible for direct-line communication with Slot Departmental staff.
• Responsible for handling customer service issues.
• Your strong presence on the gaming floor will be vital to your management of people and interacting with customers, while ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
• Offers the highest possible level of guest service resulting in a maximum level of guest enjoyment and return play.
• Attains maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation & initiation of new gaming product.
• You will plan and manage slot projects to optimize revenue and assist with the administration of the departmental budget by
• Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
• Other duties as assigned
• Lives the Brand