SUMMARY

The purpose of this position is to create excitement for our guest beyond their expectations. This will be accomplished by working in harmony with all the team members and by making our guests happy.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Oversees all slot activity on assigned shift.
• Assists with hiring, scheduling, training, counseling, and evaluating of slot team members.
• Verifies and signs checkout reports for change bank and slot booths.
• Approves slot machine payoffs and fills.
• Evaluates and motivates slot team members.
• Solves disputes on Casino floor for guests and team members.
• Assists in writing new procedures for the slot department.
• Ensures compliance with company standards and gaming regulations.
• Enforces departmental policies and procedures.
• Investigates all slot operations overages and shortages.
• Ensures that proper staffing levels are maintained.
• Performs minor repairs on slot machines.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE

Five or more years of Slot supervisory experience with 2+ years of Shift Manager experience. Strong computer skills with the ability to utilize MS Office applications. Excellent written, verbal, and interpersonal communication skills. Strong customer service and teamwork skills necessary to deliver superior casino resort service to a diverse customer base. Display strong leadership qualities and the ability to serve both internal and external customers. Strong project management skills. Ability to manage multiple tasks in a professional manner. Ability to analyze Players Tracking Profiles for comp issuance. Ability to maintain high confidentiality. Ability to adapt quickly to changing priorities. Ability to balance, control, and report significant amounts of cash accountability on assigned shift. Ability to coach, mentor, and support employees, while enforcing company policies.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

SUPERVISORY RESPONSIBILITIES

Manages six subordinate supervisors who supervise a total of 80 employees in the Slots. Is responsible for the overall direction, coordination, and evaluation of this unit. Also directly supervises 80 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Oversees all slot activity on assigned shift.
• Assists with hiring, scheduling, training, counseling, and evaluating of slot team members.
• Verifies and signs checkout reports for change bank and slot booths.
• Approves slot machine payoffs and fills.
• Evaluates and motivates slot team members.
• Solves disputes on Casino floor for guests and team members.
• Assists in writing new procedures for the slot department.
• Ensures compliance with company standards and gaming regulations.
• Enforces departmental policies and procedures.
• Investigates all slot operations overages and shortages.
• Ensures that proper staffing levels are maintained.
• Performs minor repairs on slot machines