The employee in this position is responsible for providing superior service to both internal and external guests. The Slot Supervisor will be responsible for the successful operation of the slot floor and the casino beverage department during their assigned shift. They will verify jackpots and ensure compliance with all internal controls and Gaming regulations.

The following statements are intended as general examples of the duties of this position and are not all-inclusive. Other reasonable duties may be assigned.

• Provides exceptional guest service, positively affects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members.
• Responsible for developing and maintaining positive guest relations and ensure the safety and security of all guests.
• Responsible to the Slot Manager/Slot Shift Manager for successful performance of assigned duties.
• Responsible for the supervision and performance of the Slot Attendants and the Casino Beverage Department.
• Responsible for reviewing staffing levels to maintain budgeted and forecasted levels of employment.
• Responsible for the training of Slot Attendants and assisting – when needed – the Slot attendants on the floor. Delegates authority and assigns responsibilities.
• Responsible for the development of the existing staff, also responsible for interviews, hiring, evaluation, coaching and discipline of employees.
• Responsible for familiarity of departmental financial data.
• Handles guest relations and minor guest disputes.
• Creating a clean, safe, friendly and fun atmosphere for all guests and employees.
• Completing all company-required training within designated time frames.