Slots Arcade (AGC) Team Member at Rank Group

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

15.27

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Positive Attitude, Customer Service, Hospitality Experience, Electronic Games Knowledge, Collaboration, Communication Skills, Adaptability

Industry

Gambling Facilities and Casinos

Description

Company Description Join Us at Grosvenor Casinos At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos. That’s where you come in. As a valued team member, you'll receive the following benefits: Hourly pay rate: £15.27 per hour Premium Pay Night Allowance: An additional 10% per hour after midnight Paid breaks Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time hours) Nest Pension Scheme: We contribute 3% to your pension. Life Insurance: Coverage provided for peace of mind Long Service Awards: Celebrate your career milestones with us Online learning: Access supplementary online courses to enhance your skills Uniform: We provide a free team uniform Retail Discount Scheme: Enjoy discounts and offers at selected retailers Employee Assistance Programme: Access to support and resources whenever you need them Food and Soft Drinks Discounts Job Description Grosvenor Casino, London Victoria, W2 2DT As a Slots Arcade Team Member you will be part of a team and will be excited by delivering a high quality customer service to all customers to facilitate their play and ensure profitable admissions. You will; Be a member of the team, assisting & supporting customers play on electronic gaming products. Use customer service skills, assisted by promotional tools, to widen the appeal of the electronic gaming offer to a broader customer base. Establish good relationships with new & existing electronic gaming customers, providing guidance & help on all electronic gaming product. Having a knowledge of customer’s playing style & preferences (inc. staking levels) on all types of electronic gaming products Qualifications Positive attitude Experience of working successfully in a hospitality role Fanatical about delivering unrivalled customer experience Understanding of electronic games such as slot machines Ability to collaborate with the wider business Sound communication skills Comfortable with change and ability to embrace new ways of working Additional Information Be Part of What’s Next If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you. We’re building something special at Grosvenor Casinos. Join us and be part of it. We’re for Everyone At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help. Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.

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Responsibilities

As a Slots Arcade Team Member, you will assist and support customers in playing electronic gaming products while delivering high-quality customer service. You will establish good relationships with customers and provide guidance on electronic gaming products.