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Slovak Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation at Mercier Consultancy MD

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Slovak, Customer Service, Phone Support, Email Support, Chat Support, Troubleshooting, Complaint Handling, CRM System, Collaboration, Product Knowledge, English Proficiency, Communication Skills, Customer Focus, Diplomacy, Self-Motivation, Independent Work

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer a Slovak Speaking Customer Service Agent position with the added benefit of working in beautiful Bulgaria, with paid relocation support. In this critical role, you will provide exceptional service to Slovak-speaking customers, assisting them with their inquiries and ensuring a positive experience with our products and services. Responsibilities Provide support to Slovak-speaking customers via phone, email, and chat, answering inquiries related to our products and services. Guide customers through troubleshooting processes and help resolve any issues they may encounter. Handle customer complaints with professionalism, aiming for swift and satisfactory resolutions. Accurately document all customer interactions within our CRM system for tracking and quality assurance. Collaborate with internal teams to escalate complex issues and improve overall customer experience. Stay updated on product offerings and company policies to provide customers with the most relevant information. Fluency in Slovak (both written and spoken); proficiency in English is an advantage. Experience in customer service, especially within a corporate or remote environment. Strong communication skills and a customer-focused mindset. Ability to handle challenges diplomatically and provide effective solutions. Familiarity with CRM systems and basic office software. Self-motivated and capable of working independently in a remote setting. Willingness to relocate to Bulgaria with the support of paid relocation. A passion for helping others and contributing to a positive team environment. Competitive Salary Monthly Performance Bonus Monthly Accommodation Allowance Fully Paid Relocation Package Fully Paid Training Private Gym And Much More....

Responsibilities

The agent will provide exceptional service to Slovak-speaking customers via phone, email, and chat, assisting with inquiries and troubleshooting product issues. Responsibilities also include professionally handling complaints and accurately documenting all interactions in the CRM system.