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Slovak Speaking Customer Service for Biotechnology industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Slovak, Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving Skills, Technical Understanding, CRM Systems, Computer Applications

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and technology and possess a strong commitment to customer service. As a customer service representative, you will engage with clients in Slovak, providing support and information related to biotechnology products and services. Key Responsibilities Handle customer inquiries related to biotechnology products, services, and research via phone, email, and chat in Slovak. Provide accurate information on product specifications, usage guidelines, and safety protocols. Assist clients with order processing, account management, and troubleshooting issues. Resolve customer complaints and technical queries promptly while ensuring customer satisfaction. Document all interactions in our CRM system to maintain comprehensive customer records. Collaborate with internal teams to address customer needs and improve service delivery. Stay informed about industry developments and company offerings to assist customers effectively. Fluency in Slovak (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably within the biotechnology or healthcare industry. Strong communication and interpersonal skills with a customer-focused approach. Ability to understand technical information and convey it in a customer-friendly manner. Excellent problem-solving skills and the ability to work well under pressure. Proficiency in using CRM systems and basic computer applications. Willingness to work flexible hours, including evenings and weekends, as required. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Handle customer inquiries related to biotechnology products and services in Slovak. Assist clients with order processing, account management, and troubleshooting issues.