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Slovak Speaking Customer Service for Construction industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in Slovak, Customer Service, Communication Skills, Interpersonal Skills, Organizational Skills, CRM Systems, Construction Knowledge, Problem Solving

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to present an opportunity for Slovak Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who have a keen interest in the construction sector and are passionate about providing excellent customer service. You will be responsible for assisting clients with their inquiries and ensuring they receive the support they need in Slovak. Key Responsibilities Manage customer inquiries related to construction services, project details, and service availability via phone, email, and live chat in Slovak. Provide information on construction processes, timelines, and pricing structures. Assist customers with quotes, contracts, and project updates. Resolve customer complaints and issues in a timely and professional manner. Accurately document customer interactions and maintain records in our CRM system. Collaborate with project managers and construction teams to provide updates and clarify customer needs. Stay informed about industry trends and company offerings to effectively assist customers. Fluency in Slovak (both written and spoken) is essential; proficiency in English is a plus. Previous experience in customer service, preferably within the construction or related industry. Strong communication and interpersonal skills with a customer-oriented approach. Ability to address and resolve customer inquiries promptly and efficiently. Strong organizational skills and the ability to manage multiple inquiries simultaneously. Familiarity with customer relationship management (CRM) systems is desirable. Willingness to work flexible hours, including evenings and weekends if necessary. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries related to construction services and assist clients with their needs in Slovak. Collaborate with project managers to provide updates and ensure customer satisfaction.