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Slovak Speaking Customer Service for Healthcare industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Slovak, Customer Service, Communication Skills, Compassionate Approach, Problem-Solving Skills, Healthcare Terminology, Confidentiality, Professionalism

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an opportunity for Slovak Speaking Customer Service Representatives in the Healthcare industry. If you are passionate about making a difference in people's lives and providing top-notch service, this role is for you. You will assist customers with their healthcare inquiries, offering guidance and support in Slovak to ensure they navigate their healthcare needs effectively. Key Responsibilities Handle customer inquiries related to healthcare services, insurance options, and medical products via phone, email, and chat in Slovak. Provide accurate information about healthcare policies, procedures, and product offerings. Assist customers with appointment scheduling, prescription refills, and service navigation. Resolve issues and complaints promptly, ensuring a satisfactory customer experience. Document all customer interactions thoroughly in the CRM system for follow-up and compliance. Collaborate with healthcare professionals and administrative teams to facilitate customer needs. Stay informed about industry updates and best practices to assist customers effectively. Fluency in Slovak (both written and spoken) is essential; knowledge of English is a plus. Experience in customer service, particularly in the healthcare sector, is preferred. Strong communication skills and a compassionate, customer-focused approach. Ability to handle sensitive information with confidentiality and professionalism. Proactive problem-solving skills and the ability to manage multiple inquiries efficiently. Familiarity with healthcare terminology and practices is a plus. Willingness to work flexible hours, including evenings and weekends as required. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Assist customers with their healthcare inquiries and provide guidance in Slovak. Resolve issues and document customer interactions for follow-up and compliance.