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Slovak Speaking Customer Service for Pharmaceuticals industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Slovak, Customer Service, Communication Skills, Problem-Solving Skills, Attention To Detail, Compassionate Demeanor, Understanding Complex Information, CRM Systems Familiarity

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and dedicated to providing outstanding service to clients. In this position, you will interact with customers in Slovak, assisting them with inquiries related to pharmaceutical products and services. Key Responsibilities Handle customer inquiries related to pharmaceutical products, services, and prescriptions via phone, email, and live chat in Slovak. Provide accurate information on product availability, usage, and health recommendations. Assist customers with order processing, tracking, and returns. Resolve customer complaints and issues promptly to ensure customer satisfaction. Document all customer interactions accurately and maintain records in the CRM system. Collaborate with healthcare professionals and internal teams to enhance service delivery. Stay informed on industry regulations, product updates, and best practices to effectively support customers. Fluency in Slovak (both written and spoken) is required; proficiency in English is a plus. Experience in customer service, preferably within the pharmaceuticals or healthcare sector. Strong communication skills with a compassionate and patient-focused demeanor. Ability to understand complex information and relay it clearly to customers. Proactive problem-solving skills and attention to detail. Familiarity with customer relationship management (CRM) systems is desirable. Willingness to work flexible hours, including evenings and weekends as necessary. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Handle customer inquiries related to pharmaceutical products and services in Slovak. Resolve customer complaints and document interactions accurately.