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Slovak Speaking Reservations Agent For Booking.com - Work In Greece at Mercier Consultancy Group

, , Greece -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Slovak Fluency, English Proficiency, Customer Service, Reservations Management, Hospitality, CRM Systems, Online Booking Platforms, Communication Skills, Interpersonal Skills, Problem Solving

Industry

Business Consulting and Services

Description

Mercier Consultancy Group is seeking a Slovak Speaking Reservations Agent to support Booking.com's operations in Greece. This role offers an excellent opportunity to leverage your Slovak language skills in the dynamic travel and hospitality sector, assisting customers with their accommodation needs. Key Responsibilities Assist Slovak-speaking customers with accommodation bookings through phone, email, and chat. Provide precise information on properties, rates, and Booking.com's booking policies. Process reservations, cancellations, and modifications efficiently and accurately. Resolve customer inquiries and issues professionally to ensure a high level of customer satisfaction. Maintain organized records of all customer interactions and bookings within Booking.com's reservation system. Collaborate with team members to meet service quality and customer satisfaction targets. Fluency in Slovak (spoken and written) is required; proficiency in English is beneficial. Experience in reservations, customer service, or hospitality is preferred. Strong communication and interpersonal skills with a customer-focused attitude. Familiarity with online booking platforms and CRM systems is advantageous. Ability to work effectively under pressure and resolve challenges proactively. Willingness to work in Greece; relocation assistance may be provided. Self-motivated and able to work both independently and collaboratively within a team. Competitive Monthly Fully Paid Relocation Package Monthly Performance Bonus Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Assist Slovak-speaking customers with accommodation bookings, modifications, and cancellations via phone, email, and chat. Resolve customer inquiries professionally while maintaining accurate records in the reservation system.