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Slovak Speaking Support Specialist - Work In Sofia - Paid Relocation at Mercier Consultancy Group

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

1500.0

Posted On

06 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Slovak Fluency, English Proficiency, Customer Support, CRM Tools, Interpersonal Communication, Problem Solving, Customer Service Software

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking a Slovak Speaking Support Specialist to join our team in Sofia, Bulgaria! This position offers paid relocation, providing an excellent opportunity to develop your career while living in a vibrant new city. You will provide high-quality support to Slovak-speaking customers, ensuring their inquiries are handled promptly and effectively. Your Role As a Slovak Speaking Support Specialist, you will be responsible for delivering exceptional customer service across various channels. Your ability to communicate clearly in Slovak will help us build strong relationships with our customers and improve their overall experience. Key Responsibilities Respond to customer inquiries in Slovak via phone, email, and chat with professionalism and efficiency. Assist customers by providing accurate information and resolving issues. Maintain detailed records of customer interactions and follow up appropriately. Work closely with internal teams to escalate and resolve complex issues. Stay current on company products, policies, and updates to offer precise solutions. Contribute ideas to improve support processes and customer satisfaction. Fluency in Slovak (both spoken and written) is required; English proficiency is a plus. Experience in customer support or related roles is preferred. Strong communication and interpersonal skills with a service-oriented attitude. Ability to work efficiently in a fast-paced and dynamic environment. Familiarity with CRM tools and customer service software. Positive, proactive mindset and a willingness to collaborate within a team. Ready to relocate to Sofia with paid relocation assistance. Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus 1500 Euro Signing Bonus Fully Paid Training Health Insurance And Much More...

Responsibilities

Provide high-quality support to Slovak-speaking customers via phone, email, and chat. Resolve customer inquiries, maintain detailed interaction records, and collaborate with internal teams to handle complex issues.