Slovenian Speaking Customer Advisor (On-site in Sofia) at Eco Plus Solutions AB

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Slovenian, Customer Support, Multichannel Support, Problem Solving, Quality Assurance, Data Management, CRM, English, Communication, Professionalism, Empathy

Industry

Business Consulting and Services

Description

Are you a communicator who thrives in a fast-paced, international environment? We are looking for a Slovenian-speaking Customer Advisor to join our elite team in the heart of Sofia. This role supports one of the worlds leading companies in the consumer goods and logistics sector, focusing on excellence, precision, and high-quality service. If you are looking to kickstart or advance your career in a vibrant European capital while working for a globally recognized project, this is the opportunity for you. Key Responsibilities As a Customer Advisor, you will be the primary point of contact for our Slovenian-speaking market. Your mission is to provide seamless support and maintain the high standards of our partners brand. Multichannel Support: Respond to customer inquiries via phone, email, and live chat in Slovenian. Problem Solving: Address questions regarding product availability, order tracking, and general account management. Quality Assurance: Ensure every interaction meets the projects specific KPIs and quality benchmarks. Data Management: Accurately document customer interactions in our CRM system to help improve service delivery. Collaboration: Work closely with team leads and international colleagues to resolve complex cases efficiently. What We Are Looking For We value professionalism, empathy, and a "can-do" attitude. To succeed in this role, you should meet the following criteria: Language Proficiency: Fluent in Slovenian (excellent verbal and written skills). English Skills: A minimum of B2 level English to navigate internal systems and communicate with the global team. Tech-Savvy: Comfortable using various software, CRM tools, and MS Office. Communication: A natural ability to build rapport with customers and explain complex information clearly. Availability: Ready to work on-site in our modern Sofia office. Why Choose Sofia? Sofia is one of Europes fastest-growing tech and outsourcing hubs. It offers a unique blend of rich history, a buzzing nightlife, and proximity to beautiful mountains—all while maintaining a very affordable cost of living. Comprehensive Relocation Package If you are moving to Sofia from abroad or another city, weve got you covered: Flight Tickets: We will handle your travel arrangements to Sofia. Accommodation: Initial housing provided to help you settle into the city comfortably. Support: Guidance on local administrative procedures and "finding your feet" in Bulgaria. Benefits & Growth We believe in rewarding hard work and fostering a culture of continuous improvement. Competitive Salary: Attractive monthly pay with performance-based bonuses. Health & Life Insurance: Comprehensive private health insurance and life insurance from your first day. Career Development: Clear pathways for promotion into Team Lead, Quality Assurance, or Training roles. Wellness Perks: Multisport card for gym and pool access, plus regular team-building events. Modern Environment: A high-energy, multicultural office with "chill-out" zones and state-of-the-art amenities. About the Project This role supports a prestigious global project (JTI) within the fast-moving consumer goods industry. While we maintain confidentiality regarding specific branding in the initial stages, you will be representing a market leader known for its innovation and commitment to employee development.

Responsibilities

The Customer Advisor will serve as the primary contact for the Slovenian-speaking market, providing seamless support via phone, email, and live chat while addressing inquiries related to product availability and order tracking. Key duties include ensuring all interactions meet specific KPIs and accurately documenting customer data within the CRM system.