Slovenian Speaking Customer Advisor (On-site in Sofia) at Eco Plus Solutions AB

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Slovenian Fluency, English Proficiency, Multichannel Support, Problem Solving, Quality Assurance, Data Management, CRM Tools, MS Office, Communication, Empathy, Proactivity

Industry

Business Consulting and Services

Description

Are you an adept communicator who shines in a fast-paced, international environment? We are looking for a Slovenian-Speaking Customer Advisor to join our elite team in the heart of Sofia. In this role, you will support a global leader in the consumer goods and logistics sector, focusing on precision, excellence, and high-quality service delivery. This is a premier opportunity to launch or advance your career in a vibrant European capital while working on a globally recognized project. Your Mission and Impact As a Customer Advisor, you will serve as the essential link to our Slovenian-speaking market. Your goal is to provide seamless support and uphold the prestigious standards of our partner's brand. Key Responsibilities: Multichannel Support: Manage customer inquiries via phone, email, and live chat in Slovenian. Effective Problem Solving: Address questions regarding product availability, order tracking, and account management. Quality Assurance: Ensure every interaction hits specific KPIs and maintains high-quality benchmarks. Data Management: Accurately document all customer interactions in our CRM to help refine service delivery. Team Collaboration: Partner with international colleagues and team leads to resolve complex cases efficiently. Who You Are We value professionalism, empathy, and a proactive "can-do" attitude. To succeed, you should bring: Linguistic Skills: Native or near-native fluency in Slovenian (written and verbal). English Proficiency: At least B2 level English to navigate internal systems and communicate with the global team. Technical Savvy: Comfort using various software, CRM tools, and MS Office. Communication Style: A natural ability to build rapport and explain complex information clearly. Location: Readiness to work on-site in our modern Sofia office. Why Choose Sofia? Sofia is one of Europe's fastest-growing tech hubs, offering a unique blend of rich history, a buzzing social scene, and proximity to stunning mountains—all while maintaining a very affordable cost of living. Comprehensive Relocation Package (for international moves): Travel: We will handle your flight arrangements to Sofia. Housing: Initial accommodation provided to help you settle in comfortably. Local Support: Dedicated guidance on administrative procedures and "finding your feet" in Bulgaria. Benefits & Professional Growth Competitive Compensation: An attractive monthly salary supplemented by performance-based bonuses. Health & Security: Comprehensive private medical and life insurance starting from day one. Career Pathways: Clear internal promotion tracks into Quality Assurance, Training, or Team Lead roles. Wellness Perks: A Multisport card for gym and pool access, plus regular team-building events. Modern Workspace: A high-energy, multicultural office featuring "chill-out" zones and state-of-the-art amenities. About the Project This role supports a prestigious global project (JTI) within the fast-moving consumer goods industry. You will represent a market leader known for its innovation and deep commitment to employee development.

Responsibilities

The Customer Advisor will serve as the essential link to the Slovenian-speaking market, managing customer inquiries via phone, email, and live chat while addressing issues related to product availability and order tracking. Key duties include ensuring interactions meet specific KPIs, accurately documenting all customer interactions in the CRM, and collaborating with international colleagues to resolve complex cases.