Slovenian Speaking Customer Service for Hospitality & Tourism industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Slovenian, Customer Service, Communication Skills, Interpersonal Skills, Problem Solving, CRM Software, Travel Knowledge, Hospitality Experience, Tourism Knowledge, Flexibility, High-Quality Service, Reservation Management, Complaint Resolution, Documentation Skills, Collaboration, Customer Focus

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an excellent opportunity for Slovenian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who are passionate about travel and committed to providing outstanding customer experiences. As a representative, you will assist clients with their inquiries regarding travel bookings, accommodations, and tourism activities, all while delivering exceptional service in Slovenian. Key Responsibilities Manage customer inquiries about hotel bookings, travel arrangements, and tourism services via phone, email, and live chat in Slovenian. Provide information on available services, promotions, and local attractions. Assist customers with reservation changes, cancellations, and any special requests they may have. Resolve issues and complaints in a timely and courteous manner, ensuring customer satisfaction. Document all customer interactions accurately in the CRM system for future reference. Collaborate with hotel and tourism partners to ensure seamless customer experiences. Stay updated on travel trends, destinations, and company offerings to provide relevant information to customers. Fluency in Slovenian (both written and spoken) is essential; knowledge of English or other languages is a plus. Previous experience in customer service, particularly in the hospitality or tourism sector, is preferred. Excellent communication and interpersonal skills with a strong customer-focused approach. Demonstrated ability to solve problems and manage customer inquiries effectively. Aptitude for working in a high-paced environment while maintaining high-quality service. Proficient in using customer service software and CRM applications. Willingness to work flexible hours, including evenings and weekends as required. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries regarding travel bookings, accommodations, and tourism services in Slovenian. Provide exceptional service while assisting customers with reservations, changes, and resolving issues.