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Slovenian Speaking Customer Service for Logistics & Supply Chain industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Slovenian, Customer Service, Logistics, Supply Chain, Communication Skills, Interpersonal Skills, Problem-Solving, CRM Systems, Order Processing, Tracking, Complaint Resolution, Industry Knowledge, Flexibility, Multi-tasking, Attention To Detail

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer a rewarding opportunity for Slovenian Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is tailored for individuals who are passionate about logistics and dedicated to providing exceptional service. As a customer service representative, your primary responsibility will be to assist clients with their inquiries and provide solutions in Slovenian. Key Responsibilities Manage customer inquiries regarding logistics services, shipment status, and supply chain solutions via phone, email, and chat in Slovenian. Provide accurate information on pricing, delivery times, and service options. Assist customers with order processing, tracking, and any necessary adjustments. Effectively resolve customer complaints and issues, ensuring a high level of satisfaction. Document all customer interactions thoroughly in the CRM system for subsequent follow-up and record-keeping. Collaborate with operational teams to streamline processes and improve customer experience. Stay updated on industry trends and company offerings to better assist customers. Fluency in Slovenian (both written and spoken) is required; knowledge of English is a plus. Prior experience in customer service, preferably within the logistics or supply chain sectors. Strong communication and interpersonal skills, with a focus on customer satisfaction. Excellent problem-solving abilities and the capacity to handle objections effectively. Ability to manage multiple inquiries and prioritize tasks in a fast-paced environment. Familiarity with CRM systems and general computer applications. Willingness to work flexible hours, including evenings and weekends as required. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Assist clients with inquiries and provide solutions in Slovenian. Manage customer inquiries regarding logistics services, shipment status, and supply chain solutions.