Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Slovenian Speaking Customer Service for Media & Entertainment industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Slovenian, Customer Service, Communication Skills, Problem-Solving Skills, Technical Support, CRM Systems, Empathy, Professionalism, Customer Engagement, Account Management, Billing Inquiries, Service Changes, Industry Trends, Content Availability, Subscription Plans, Complaint Resolution

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer a fantastic opportunity for Slovenian Speaking Customer Service Representatives in the Media & Entertainment industry. If you are passionate about media, entertainment, and customer engagement, this position is for you! You will be responsible for assisting customers with their inquiries and providing exceptional service while communicating effectively in Slovenian. Key Responsibilities Manage customer inquiries related to media and entertainment services via phone, email, and live chat in Slovenian. Provide information about subscription plans, content availability, and troubleshooting technical issues. Assist customers with billing inquiries, account management, and service changes. Resolve customer complaints with empathy and professionalism, ensuring satisfaction. Document all customer interactions accurately in the CRM system. Collaborate with internal teams to enhance the customer experience and provide feedback on service improvements. Stay updated on industry trends and new content offerings to inform customers effectively. Fluency in Slovenian (both written and spoken) is required; knowledge of English is an advantage. Experience in customer service, preferably in the media or entertainment sector. Strong communication skills with a focus on customer satisfaction. Problem-solving skills and the ability to manage customer inquiries efficiently. A proactive and friendly approach to addressing customer needs. Familiarity with CRM systems and technical support tools. Flexibility to work various shifts, including evenings and weekends as required. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves managing customer inquiries related to media and entertainment services through various communication channels in Slovenian. Representatives will assist with billing, account management, and resolving customer complaints while documenting interactions accurately.