Slovenian Speaking Customer Service for Telecommunications industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Slovenian, Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving Skills, CRM Systems, Technology Knowledge, Account Management, Billing Issues, Service Modifications, Technical Support, Customer Satisfaction, Flexibility, Multi-tasking, Attention To Detail

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer an opportunity for Slovenian Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and committed to providing outstanding customer support. As a representative, you will assist customers in Slovenian, helping them navigate their telecommunications needs and ensuring they have a seamless experience. Key Responsibilities Respond to customer inquiries about telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Slovenian. Assist customers with account management, billing issues, and service modifications. Provide detailed information about product features, promotions, and service availability. Resolve customer complaints and technical issues efficiently, ensuring satisfaction. Accurately document all customer interactions and maintain records in the CRM system. Collaborate with internal teams to improve service delivery and enhance customer satisfaction. Stay informed about new products and industry developments to provide relevant information to customers. Fluency in Slovenian (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably in the telecommunications sector. Strong communication and interpersonal skills with a customer-focused approach. Excellent problem-solving skills and the ability to work under pressure. Ability to manage multiple inquiries effectively and prioritize customer needs. Proficiency in using CRM systems and general computer applications. Willingness to work flexible hours, including evenings and weekends as necessary. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Assist customers in Slovenian with inquiries about telecommunications services, account management, and troubleshooting. Resolve complaints and technical issues while documenting interactions in the CRM system.