Small Business Advisor at EDPNC

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Decision Making, Attention to Detail, Teamwork, Flexibility, Organizational Skills, Business Basics, Regulatory Knowledge, Data Entry, Bilingual, Microsoft 360, CRM, Social Media, Internet

Industry

Non-profit Organizations

Description

Description Our Mission The Economic Development Partnership of North Carolina (EDPNC) is focused on recruiting new businesses to the state, supporting the needs of existing businesses, connecting exporters to global customers, helping small business owners get their start, and attracting tourists and visitors from all over the world. About The Role Promote North Carolina for business and employment. Work professionally with a wide range of clients from CEOs to individuals with limited business and technology knowledge. Educate people/businesses regarding how to start or expand a business in NC, provide regulatory information and compliance requirements (based on NC Legislature/Law), and share partner resources. Through training, attain a working knowledge of the 950+ licenses pertaining to different occupations and industries in NC. Learn and share basics of partners’ services, e.g., business training, funding options, and certification programs. Provide excellent customer service and follow through on processes. Position requires clear, concise written and verbal communication, attention to detail, and confidentiality. What You’ll Do Provide professional customer service to all clients via phone, email, web, and in person Assist individuals who contact our team or anyone who contacts EDPNC about our services or state related resources Continue to learn and be familiar with legislature changes in licensing and with partner resources Identify and assist people or entities with business regulatory permits for NC Provide other resources to help the client maximize success Exemplify a positive attitude when working with both internal (team members, other departments) and external clients Assist clients with answering questions about basic business forms for NC Enter data accurately, record how client was assisted including client-name, email, phone number and shared regulations and resources Requirements Education and Experience College degree or equivalent customer service experience (working with clients, and customers the majority of the day in person or via phone) Microsoft 360 programs, CRM (Salesforce), social media and the Internet required Working knowledge of business basics: product or idea development, target marketing, finance (how the business makes money), and how to grow a business Prefer Bilingual; fluent in Spanish, ability to speak, understand, read, and write in Spanish Key Competencies Decision making; problem-solving by knowing what questions to ask the customer Self-confidence to share information clearly and concisely Teamwork, flexibility Diligence, accuracy, and completeness Reliable, dependable Professional and positive demeanor Mental and Physical Requirements Mental requirements include: Demonstrates strong detail-oriented organizational skills Demonstrates strong customer service and communication skills – this position communicates directly with the public Demonstrates sound and practical decision making Ability to read, listen and communicate effectively and clearly, both verbally and in writing (English, plus if fluent in Spanish) Ability to learn and retain information; problem solve Physical requirements include: Sitting and standing for long periods of time (e.g., when attending trade shows) Ability to carry or move up to 10 lbs. (e.g. marketing materials at trade shows) Driving a vehicle (employee or company-leased/company-rented) Working Conditions Remote work environment Travel to events, corporate office, and conferences as needed

Responsibilities

The Small Business Advisor will provide professional customer service to clients, assisting them with starting or expanding their businesses in North Carolina. They will also educate clients on regulatory information and compliance requirements while maintaining excellent communication.