SMALL BUSINESS BANKER

The Small Business Banker is responsible for driving net customer growth through the overall attraction, expansion, retention including servicing of small business relationships. This role will support multiple banking centers in a defined geographic territory by focusing on their portfolio and business customers. This includes calling on small business customers with up to approximately $3 million in annual revenues with lending needs up to 100K (future will be up to $250K)
The trusted advisor will be committed to new business development, conducting quality conversations to build rapport and discover unmet needs of customers, providing relationship servicing, and consistently enhance the partner referral processes by following best practices.

CUSTOMER EXPERIENCE AND PARTNERSHIP ACTIVITIES

• Proactively seeks to learn about new products, services, technologies, and customer service tactics.
• Enhance the customer experience by aligning customer needs with Comerica’s values and practices that create tailored customer solutions.
• Manage servicing requests from customers in the assigned portfolio.
• Resolve complex customer complaints.
• Partner with defined Banking Centers to grow revenue and customer experience.
• Proactively identify opportunities to introduce customers to our small business, business banking, merchant services, and treasury management partners.

Qualifications:

• Bachelor’s Degree from an Accredited University OR 4 years of relevant experience
• 3 Years in Consumer/Business financial services sales experience
• 1 Year experience with utilizing Microsoft Office products including Word, Excel, and PowerPoint

WORK BEST CATEGORY:Category B - 3-4 days in office on designated days/1-2 days remote
HOURS:8:00am - 5:00pm Monday - Friday
SALARY:To Be Determined Based on Individual Experience